Cancellation policy:

If you can not make it to your appointment I ask that you notify me 48 hours before date of service that way I have enough time to find another person to fill the appointment. If appointment needs to be cancelled or rescheduled less than 24 hours then you need to contact me by calling (leave a voicemail), texting, or message on email/social media. If notified less than 24 hours there is a 50% fee that will be charged or an invoice will be sent to be paid before rescheduling another appointment.

If for whatever reason I have to cancel your appointment or reschedule you will not be charged a fee and I will make sure you get the next available appointment I have, even if it’s my day off.

Please keep in mind, I am a business owner. When an appointment is canceled last minute it is very hard to find someone to fill it last minute even though there are a lot of people having to wait to get their appointment. This is also what I do for a living and I need to provide for my family as well. Thank you for understanding! ♥️

Appointment Confirmation:

After requesting an appointment you will get a text/email saying your appointment is under review, at this point your appointment is reserved and I will confirm (this can take a few days or ever weeks depending on how booked out it is. If I see for whatever reason that day and time won’t work then I will contact you to find another appointment. Days before your appointment you will get a text/email reminding you and a couple days before the appointment you will get a text/email confirming your appointment that you have to respond to. If you don’t respond to the message with in 24 hours your appointment will be canceled.

Automated appointment confirmations & reminders:

After booking your appointment you should receive a confirmation text and/or email about your appointment and where the location is. You can also cancel and reschedule your appointment through these 24 hours before appointment. Please review the Cancellation Policy. If you can not find the automated email then please look through your spam folder, also add me to your email contacts.

Refunds on services:

It is important that you are satisfied with the services given to you. If you are not satisfied, please inform me at the time of appointment or you can contact me within 7 days after your service and I can restyle your hair or adjust your cut/color. There are no refunds on services.

Products:

Refunds: If you are not satisfied with any products you can return and get a refund within 14 days of purchase.

Products are first come first serve basis, I do not have customer waiting lists for things that are out of stock. I can place items on hold for 24 hours.

Pricing & Payment Methods:

Pricing and duration are subject to change.

We accept major credit cards, major gift cards (must be registered with a PIN number), Curls by Jess E-gift cards. Cash has to be exact amount, we do not carry change.

We have the right to refuse service to anyone.